What happens if I have an excess or cost-share on my insurance policy?

Excess and cost-shares vary from policy to policy, but you are liable to pay any costs your insurance provider does not cover.

Please note that even if you have health insurance, it may not cover all our fees and expenses. Certain treatments and items may not be covered by your insurer, or there may be an excess payable. We will require that you pay any balance if your insurance company does not cover the full cost of treatment.

If we receive notification from your Insurer that you have an excess on your policy, your funds have been exhausted, or they refuse to pay any outstanding fees in full for any reason, these fees will be charged directly to your debit / credit card on file.

If your insurance company operates a ‘Cost Share’ arrangement with you, we will automatically take this payment from the card details you provide to us as soon as we are notified about the arrangement and thereafter on the day of subsequent appointments and a receipt will be emailed directly to you.

Please contact our Booking Team if you have any further questions about this: booking@puresportsmed.com